Customers Bill of Rights

We understand hiring a tree care company can be challenging. In order to set your mind at ease Ponderosa Tree Service has written up a Customers Bill of Rights. These simple statements are a promise we make to every customer ensuring you get quality service every time you use Ponderosa Tree Service.

CUSTOMER BILL OF RIGHTS

1. Ponderosa Tree Service will only give advice which is truthful and in the best interest of you and your trees.
   
   
2. Ponderosa Tree Service will stand behind their work and will work closely with you to ensure your complete satisfaction.
   
   
3. Ponderosa Tree Service will be available to answer any questions you may have before, during and after completion of your work.
   
   
4. Ponderosa Tree Service will provide a written proposal with upfront pricing and no hidden fees.
   
   
5. Ponderosa Tree Service will only use experienced tree climbers with advanced knowledge in safety and tree care techniques.
   

If you have any questions or would like to schedule an appointment with one of our certified arborists call us today at 510-845-3644.